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***** マーケットレポート.jp「BOTサービスの世界市場予測（～2022年）」調査資料を販売開始 *****

H&Iグローバルリサーチ株式会社（本社：東京都中央区）は、この度、MarketsandMarketsが発行した「BOTサービスの世界市場予測（～2022年）」調査レポートの取扱・販売をMarketReport.jpサイト（取扱レポート数：15万件以上、日本最大級）にて開始しました。国内企業の海外進出、新規ビジネス機会発掘、競合他社分析などに役立つ情報レポートです。

***** レポート概要 *****
◆日本語タイトル：BOTサービスの世界市場予測（～2022年）
◆英語タイトル：Bot Services Market by Service (Framework and Platform), Deployment Channel (Websites, Contact Center and Customer Service, and Social Media), Mode (Text and Rich Media, Audio, and Video), End-User Vertical, and Region – Global Forecast to 2022
◆商品コード：MAM-TC5580
◆発行会社（調査会社）：MarketsandMarkets
◆ページ数：142
◆レポート言語：英語
◆レポート形式：PDF
◆納品方法：Eメール
◆調査対象地域：グローバル
◆産業分野：IT

***** レポート目次(一部抜粋) *****
TABLE OF CONTENTS

1 INTRODUCTION 15
1.1 OBJECTIVES OF THE STUDY 15
1.2 MARKET DEFINITION 15
1.3 MARKET SCOPE 16
1.4 YEARS CONSIDERED FOR THE STUDY 17
1.5 CURRENCY 17
1.6 STAKEHOLDERS 18

2 RESEARCH METHODOLOGY 19
2.1 RESEARCH DATA 19
2.1.1 SECONDARY DATA 20
2.1.2 PRIMARY DATA 20
2.1.2.1 Breakdown of primaries 21
2.1.2.2 Key industry insights 21
2.2 MARKET SIZE ESTIMATION 23
2.3 RESEARCH ASSUMPTIONS AND LIMITATIONS 25
2.3.1 ASSUMPTIONS 25
2.3.2 LIMITATIONS 25

3 EXECUTIVE SUMMARY 26

4 PREMIUM INSIGHTS 31
4.1 ATTRACTIVE OPPORTUNITIES IN THE BOT SERVICES MARKET 31
4.2 BOT SERVICES MARKET: TOP 3 DEPLOYMENT CHANNELS 31
4.3 BOT SERVICES MARKET, BY END-USER VERTICAL AND DEPLOYMENT CHANNEL 32
4.4 BOT SERVICES POTENTIAL 32

5 MARKET OVERVIEW 33
5.1 MARKET DYNAMICS 33
5.1.1 DRIVERS 34
5.1.1.1 Increasing user engagement on social media platforms 34
5.1.1.2 Highly advanced AI and NLP tools bolstering the market growth 34
5.1.2 RESTRAINTS 34
5.1.2.1 Dependency on deployment platforms for bots 34
5.1.3 OPPORTUNITIES 34
5.1.3.1 Increasing demand for feature phones 34
5.1.3.2 High growth of social media platforms 35
5.1.3.3 Growing partnerships and widening ecosystem 35
5.1.4 CHALLENGES 35
5.1.4.1 Limited accuracy as expected by end-users 35
5.1.4.2 Lack of awareness and reluctance to use bots 36
5.2 ECOSYSTEM ANALYSIS 36
5.3 DEPLOYMENT CHANNELS 37

6 BOT SERVICES MARKET ANALYSIS, BY SERVICE 38
6.1 INTRODUCTION 39
6.2 FRAMEWORK 40
6.2.1 NATURAL LANGUAGE PROCESSING 40
6.2.2 MACHINE LEARNING 40
6.2.3 ARTIFICIAL NEURAL NETWORK 40
6.2.4 BOT ANALYTICS 41
6.3 PLATFORM 41

7 BOT SERVICES MARKET ANALYSIS, BY MODE 43
7.1 INTRODUCTION 44
7.2 TEXT AND RICH MEDIA 45
7.3 AUDIO 46
7.4 VIDEO 47

8 BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 48
8.1 INTRODUCTION 49
8.2 WEBSITES 50
8.3 CONTACT CENTER AND CUSTOMER SERVICE 51
8.4 SOCIAL MEDIA 52
8.5 MOBILE APPLICATIONS 53

9 BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 54
9.1 INTRODUCTION 55
9.2 BANKING, FINANCIAL SERVICES, AND INSURANCE 56
9.2.1 USE CASE: PERSONAL BANKING ASSISTANT TO HELP CLIENTS IN DECIDING INVESTMENT PLANS 56
9.2.2 USE CASE: INSURANCE OPTING AND RENEWAL OPTIONS WITH QUICK ASSISTANCE AT ANY GIVEN TIME 57
9.3 GOVERNMENT 58
9.3.1 USE CASE: REDUCTION IN THE FREQUENCY OF CALL ON THE POLICE HELPLINE NUMBER 58
9.4 REAL ESTATE 59
9.4.1 USE CASE: REAL-TIME UPDATE OF PROPERTY RATES AND AVAILABILITY 59
9.5 MEDIA AND ENTERTAINMENT 59
9.5.1 USE CASE: TICKET BOOKINGS AND ENTERTAINMENT RELATED BLOGS 60
 
9.6 TELECOM 60
9.6.1 USE CASE: AUGMENTED CUSTOMER SERVICE RELATED TO NETWORK AND BILLING INSTANCES 61
9.7 RETAIL AND ECOMMERCE 61
9.7.1 USE CASE: EASE OF ACCESS FOR THE BUYERS TO PLACE AND REPLACE ORDERS 62
9.8 EDUCATION 62
9.8.1 USE CASE: SMART EDUCATION SYSTEM 63
9.9 TRAVEL AND HOSPITALITY 63
9.9.1 USE CASE: EASY FLIGHT BOOKINGS WITH REAL-TIME UPDATES 64
9.10 HEALTHCARE 64
9.10.1 USE CASE: ELECTRONIC HEALTH AND MEDICAL RECORD 65
9.11 OTHERS 65

10 GEOGRAPHIC ANALYSIS 67
10.1 INTRODUCTION 68
10.2 NORTH AMERICA 69
10.2.1 NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE 71
10.2.2 NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE 72
10.2.3 NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 72
10.2.4 NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 73
10.2.5 NORTH AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY 73
10.3 EUROPE 74
10.3.1 EUROPE: BOT SERVICES MARKET ANALYSIS, BY SERVICE 74
10.3.2 EUROPE: BOT SERVICES MARKET ANALYSIS, BY MODE 75
10.3.3 EUROPE: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 75
10.3.4 EUROPE: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 76
10.3.5 EUROPE: BOT SERVICES MARKET ANALYSIS, BY COUNTRY 76
10.4 ASIA PACIFIC 77
10.4.1 ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY SERVICE 79
10.4.2 ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY MODE 79
10.4.3 ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 80
10.4.4 ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 80
10.4.5 ASIA PACIFIC: BOT SERVICES MARKET ANALYSIS, BY COUNTRY 81
10.5 MIDDLE EAST AND AFRICA 81
10.5.1 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE 82
10.5.2 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY MODE 83
10.5.3 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 83
10.5.4 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 84
10.5.5 MIDDLE EAST AND AFRICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY 84
10.6 LATIN AMERICA 85
10.6.1 LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY SERVICE 85
10.6.2 LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY MODE 86
10.6.3 LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY DEPLOYMENT CHANNEL 87
10.6.4 LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY END-USER VERTICAL 87
10.6.5 LATIN AMERICA: BOT SERVICES MARKET ANALYSIS, BY COUNTRY 88

11 COMPETITIVE LANDSCAPE 89
11.1 MICROQUADRANT OVERVIEW 89
11.1.1 VISIONARY LEADERS 89
11.1.2 INNOVATORS 89
11.1.3 DYNAMIC DIFFERENTIATORS 89
11.1.4 EMERGING COMPANIES 89
11.2 COMPETITIVE BENCHMARKING 91
11.2.1 STRENGTH OF PRODUCT PORTFOLIO ADOPTED BY MAJOR PLAYERS IN THE BOT SERVICES MARKET (26 PLAYERS) 91
11.2.2 BUSINESS STRATEGY EXCELLENCE ADOPTED BY MAJOR PLAYERS IN THE BOT SERVICES MARKET (26 PLAYERS) 92

12 COMPANY PROFILES 93
(Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments)*
12.1 MICROSOFT 93
12.2 IBM 97
12.3 FACEBOOK 100
12.4 GOOGLE 104
12.5 AMAZON WEB SERVICES 108
12.6 NUANCE COMMUNICATIONS 111
12.7 ASPECT SOFTWARE 115
12.8 INBENTA TECHNOLOGIES 118
12.9 CREATIVE VIRTUAL 121
12.10 24/7 CUSTOMER 124
12.11 COGNICOR TECHNOLOGIES 127
12.12 ASTUTE SOLUTIONS 129
*Details on Business Overview, Strength of Product Portfolio, Business Strategy Excellence, Recent Developments might not be captured in case of unlisted companies.
 

13 APPENDIX 131
13.1 DISCUSSION GUIDE 131
13.2 KNOWLEDGE STORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL 136
13.3 INTRODUCING RT: REAL-TIME MARKET INTELLIGENCE 138
13.4 AVAILABLE CUSTOMIZATIONS 138
13.5 RELATED REPORTS 139
13.6 AUTHOR DETAILS 140

・イントロダクション
・エグゼクティブサマリー
・BOTサービスの世界市場：市場インサイト
・BOTサービスの世界市場：市場概観/市場動向
・BOTサービスの世界市場：サービス別分析/市場規模
・BOTサービスの世界市場：導入チャネル別分析/市場規模
・BOTサービスの世界市場：モード別分析/市場規模
・BOTサービスの世界市場：産業別分析/市場規模
・BOTサービスのアジア市場規模予測
・BOTサービスのヨーロッパ市場規模予測
・BOTサービスのアメリカ市場規模予測
・BOTサービスの世界市場動向
・BOTサービスの世界市場：競争状況
・BOTサービスの世界市場：関連企業分析
…

※「BOTサービスの世界市場予測（～2022年）」レポート詳細紹介ページ
⇒https://www.marketreport.jp/Bot-Services-Market-Service-Framework-MAM-TC5580-data

※その他、MarketsandMarkets社発行の市場調査レポート一覧
⇒https://www.marketreport.jp/marketsandmarkets
⇒https://markets.globalresearch.co.jp/
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